Wine Club FAQs

What happens when the vintages change?
We will roll the wines onto the next vintage, so you won’t miss out. If by any chance we don’t make that particular wine that vintage, we will get in contact to let you know. It’s farming after all and anything can happen.

When will I receive my Eligo Club magnum and back vintage 3-pack?
We will endeavour to ship the magnum and 3-pack so that it arrives on or around 1 October each year. If you need us to change this delivery date, please contact us.
What is the cost of shipping?
As members of the Wine club you can take advantage of our Freight Cap Guarantee Program, where you pay no more that $10 for each shipment to any address in Australia
Can I update my own details?
Yes, you can manage EVERYTHING when you log in to your account- from your Club tier to your delivery details. Click here to access your account if you already have created one. If not, go through the signup process and upon checking out you will create an account with a password.
Can I change the frequency of delivery?
Yes, please log in to your Account page and change away. Please note, after switching, we will be in touch with you to confirm when you would like to receive your next pack.
What discounts are available?
Discounts are based on which tier in our Club you participate in: 

Fidelis Club - 10% discount on the value of club shipments, subsequent purchases of current vintages and any JD Wine Club email offer (excluding freight).

Eligo Club - 20% discount on the value of club shipments, subsequent purchases of current vintages and any JD Wine Club email offer (excluding freight).

How do I receive my discount on purchases other than wine club?
Make sure you log into your account when you are making your purchase online. Once logged in you will receive the discount based on your JD Wine Club tier. Please note that there may be some very special, tiny release wines for which discount won’t be available. We are sorry about that, but the good news is, you will be able to have first dibs on buying some.
If I upgrade my frequency of delivery will I get a better discount on my purchases?
To access better discounts, please upgrade to the Eligo Club level.
If I downgrade my JD Wine Club tier will I lose my ongoing discount from my previous delivery schedule?
Yes. Your discounts will reflect whichever tier of the JD Wine Club you are currently subscribed to.
Am I locked in or can I cancel at any time?
There is a 12-month minimum membership of our Wine Club. Send us an email here and we can sort out your cancellation.
Are my Credit Card details stored on the site?
No. We can’t possibly be trusted with such precious information and quite frankly we don’t want the responsibility. We use professionals to store all credit card information.
I have forgotten my password how do I retrieve it?
Please navigate to the My Account page by clicking here. On this page, you can click on “Lost Password”.
I just need to speak to a real person.
No worries. Ring us on 08 85 622 266. or send us an email to info@johnduvalwines.com with your number and we will give you a call back.